00:00Samantala sa mundo ng style at glam,
00:02bawat gupet at kulay ay may kwento ng pangarap at tagumpay.
00:06Kat samaan kami at alamin ng isang inspiring story
00:08ng salon owner na si Mon Santiago
00:11kasama si Diane Medina Ilustre dito sa Negosyo Tayo.
00:20It's a family business that started with my sister,
00:24si Maria Angela Santiago.
00:26Magulat ka, it only started with two seats na salon.
00:30Now it has become, what, a 44 branch na business.
00:34The salon business was brought about by a number of studies
00:38before talaga siya na-implementa.
00:40So we had to take into consideration kung ano ba talaga,
00:43papasukin ba namin ang food business or whatever.
00:45My second younger brother is a numbers guy.
00:49He never operates ng hakahakal na.
00:52So the number speaks for itself.
00:54The salon is a very, very lucrative business.
00:58Actually, there is a saying nga na nagsasabi na
01:01magtitipid na lang sa pagkain,
01:03kailangan maganda pa rin.
01:05So that's a paradigm that's very true
01:08sa mga tao ngayon.
01:11And this is also one of those business
01:12na kung saan talaga
01:14you heavily rely on your manpower.
01:17It's actually the skill set of the people talaga
01:19that drives the success of the salon.
01:21So pagdating sa training namin dito,
01:24hands-on kaming lahat.
01:26I mean, talaga we really get involved with the training
01:29ng mga staff namin.
01:31The secret sauce there talaga
01:32is taking care of your employees.
01:35The lifeblood of the company is the employees.
01:38We take steps into ensuring na
01:41not only do we adhere to government standards
01:44but we go above and beyond
01:46doon sa mga kailangan nila.
01:48We provide them with trips.
01:49We provide them with necessary re-education
01:53kasi grabe ang update sa salon industry.
01:56Talagang kailangan updated ka lagi
01:58sa mga bagong trends.
02:01Minsan, katulad yan,
02:02ang bilis malaos ng mga ibang manu.
02:04Dati, hot oil.
02:05Ngayon, may bagong protein products
02:08na lumalabas ngayon.
02:09The first few years was really,
02:11really problematic sa amin.
02:13Kasi like any other business,
02:15maraming hit and miss.
02:17Anong ngyari?
02:19From the choices of the employees
02:21to the way we deal with
02:24yung employee problems,
02:26the way with,
02:27sometimes, syempre,
02:28you cannot really pleasing
02:29every customer mo.
02:30So, how do you deal with that?
02:34In such a way
02:35na you do not lose customers.
02:36Laking bagay talaga yung
02:38personal touch talaga.
02:40I mean, talagang getting really involved
02:42with the business.
02:44One critical advice
02:46that I could give,
02:48involve your family
02:49when it comes to business.
02:51My mom provides us
02:52with yung moral guidance
02:53kung saan ang direction ng company,
02:56papaano namin
02:56how we take care of our people,
02:59yung mga insights
02:59ng mga younger siblings namin.
03:01They are fresh
03:02and we use this
03:04to our advantage.
03:06Kasi the more na mas marami
03:07nag-iisip sa inyo
03:08towards the success of the business,
03:10the more na
03:11most likely talaga
03:12magsasaksid at magsasaksid ka.
03:15Mahirap tahakin
03:16ang business alone.
03:17Pero kapag business mo
03:18ay involved by family,
03:20I guarantee you
03:21magsasaksid at magsasaksid kayo.
03:23Magsasakid by
03:25mo
03:28a
03:28magsasasakid
03:29sa inyo
03:30A
03:31ma
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