É possível equilibrar os interesses dos passageiros aéreos e das companhias aéreas?

Name: É possível equilibrar os interesses dos passageiros aéreos e das companhias aéreas?
Uploaded: 2025-06-24T16:01:23+00:00
Duration: 8 min
Channel: euronews (em português)

euronews (em português)

há 6 meses

É possível equilibrar os interesses dos passageiros aéreos e das companhias aéreas?

A reforma jurídica dos direitos dos passageiros aéreos na UE está a causar controvérsia. As alterações aos regulamentos introduzem novas medidas, tais como a possibilidade de as companhias aéreas cobrarem pela bagagem de mão. Este episódio explica o que esperar quando se voa na UE.

LEIA MAIS : http://pt.euronews.com/2025/06/24/e-possivel-equilibrar-os-interesses-dos-passageiros-aereos-e-das-companhias-aereas

Subscreva, euronews está disponível em 12 línguas.

Categoria

🗞

Notícias

Transcrição

Apresentar a transcrição completa do vídeo

00:00Música

00:00Airline or passenger rights are currently in play.

00:17EU governments have agreed to a controversial legal reform

00:20which allow charging for hand luggage, for example.

00:23Other rights have been strengthened in regulations on air passenger rights and airline liability.

00:31UDECODE explains what to expect when traveling by air in the EU.

00:35One of the updates concerns compensation for flight delays.

00:39Delay is currently defined as 3 hours for short-haul flights with passengers receiving 250 euros.

00:47The revision sets 4 hours as the threshold for both short-haul and medium-haul flights

00:52with passengers receiving 300 euros.

00:55The revision increases the current delay from 3 to 6 hours for long-haul flights

01:00and reduces the current compensation of 600 euros to 500 euros.

01:06In addition, airliners will be able to charge passengers for luggage placed in the cabin

01:11with only small bags that fit under the seats being free.

01:15The European Parliament will now examine the proposed update and decide to amend it or reject it.

01:23Let's hear what Europeans think of the possible changes.

01:26I don't think it's so important.

01:303 hours, 4 hours, my God, 1 hour or more.

01:32I would put more in my big bag and I wouldn't take a small bag.

01:37It doesn't bother me more than that either.

01:39You won't make a lot of progress.

01:41You should be able to repay.

01:42If we decide to continue like this, we will soon have to pay for our own price.

01:48It's bad, but it's more about transparency.

01:50Because when we are doing reserves, there are huge options and we never know how much price will be.

01:59Euronews reporter Gregoire Lory has covered this process.

02:04What can we expect from the European Parliament regarding the review of passengers' rights,

02:10notably the right to compensation for delays?

02:13It's going to be tough.

02:15The first group in the chamber, the EPP, warns that there is no way they should water down passengers' rights.

02:22So for the centre-right party, extending the delay to get compensation is a step in the wrong direction.

02:30The second group in the chamber, the S&D, is on the same direction.

02:35The group feels that the new rules favour airliners and they ask also for automatic compensation,

02:44which means that passengers would get reimbursed within days and not within months.

02:49There are other amendments that are less controversial.

02:53The right to assistance, to information. What else could change?

02:58So the right of assistance is the right to get refreshment, food accommodation, in case of delay or consolation.

03:06Airlines should provide this.

03:08If airlines fail to provide this, then passengers can make their own arrangement and get reimbursed afterwards.

03:15There's also the rerouting right.

03:18Airlines should provide the earliest opportunity for a rerouting for passengers,

03:23which means that maybe this rerouting will happen through another courier or even another transport mode.

03:31Furthermore, airlines should act as swiftly as possible within three hours of a disruption.

03:38Otherwise, a passenger could make its own arrangement and ask for a compensation which could be up to 400% of the original cost.

03:49There was not enough to block these amendments during the vote at the EU Council of Ministers,

03:56but four countries refused them.

04:00It's Germany, Slovenia, Portugal and Spain.

04:03What were the main arguments?

04:05So Spain is asking for legal, precise wording to avoid, you know, technical issues that would allow airliners to avoid compensating passengers.

04:15And Madrid is particularly vocal on that question.

04:18The government fined in November five companies for abusive practices, not linked with compensation,

04:25but with charging and luggage in cabins, for instance.

04:29Germany also considers that it's going to reduce the level of protection of consumers.

04:33So we can expect Germany to be frontrunner during the negotiation that is going to take place.

04:39The review also addresses abusive practices, notably the so-called no-show policy.

04:44Passengers cannot be denied boarding on a return flight simply because they did not use the outbound flight.

04:51In the event of cancellation less than 14 days before departure,

04:55airlines must provide prefilled forms for payment of compensation.

04:58Our guest is Agustin Reina, Director-General of the European Consumer Organization,

05:05an entity that has produced a position paper on this review.

05:09Your immediate reaction to the ministerial agreement was to say, and I quote,

05:16there's been a substantial reversal of fundamental rights.

05:20Let's start with the financial compensation for delays.

05:23What is the impact of changing from three to four hours in order to get that compensation?

05:29So member states' agreement to go from three hours to four hours of compensation would imply

05:37that roughly 50% of people that today are entitled to get compensation in case of a delay,

05:44they will not have this right anymore.

05:46Three hours have been identified also by the Court of Justice as the appropriate threshold.

05:51And consumers are used to this parameter in order to assess whether they can claim compensation or not.

06:00So therefore, increasing that threshold gives more flexibility to the airlines,

06:06but also means that consumers will end up waiting for much longer in order not only to get their flight eventually,

06:12but also to claim compensation.

06:14Regarding the payment for cabin luggage,

06:16your organization has issued several warnings that decisions by the European Court of Justice are being disregarded.

06:25How so?

06:26The practice of charging consumers for their carry-on luggage on board,

06:31especially by low-cost carriers, is illegal.

06:33It's illegal under EU law, and it's also illegal under the case law of the European Court of Justice.

06:40So one of the problems that we have identified in the texts that have been agreed by the member states

06:46is that now they're legitimizing their practice.

06:49And bringing a carry-on luggage doesn't have an extra cost for the airline.

06:52In this case, there is no additional cost for an airline.

06:56So basically, the practice of charging consumers is just basically to extract more money from their customers.

07:02Do you think this review could encourage airlines to go even further in charging for other services,

07:10especially the flagship airlines that tend to be less restrictive than the low-cost ones?

07:16We don't have a crystal ball, but the reality is that now this position of the member states leaves the door open.

07:23So we could see these business models evolving in the future.

07:27So there is a matter of ensuring that there is a minimum level of quality when European consumers take a flight.

07:34Airlines for Europe welcomed the government's position.

07:38This organization, which represents 80% of European air traffic,

07:42said that the review will allow for companies to offer the best possible package for consumers.

07:49However, depending on the European Parliament,

07:52the decade-long review may take some more time to reach conclusion.

07:57Thank you.

07:58Thank you.

Comente primeiro

Adicione o seu comentário

É possível equilibrar os interesses dos passageiros aéreos e das companhias aéreas?

Categoria

Transcrição

Comente primeiro

Recomendado