Czy możliwe jest zrównoważenie interesów pasażerów i linii lotniczych?

7 months ago

Czy możliwe jest zrównoważenie interesów pasażerów i linii lotniczych?

Reforma prawna praw pasażerów lotniczych w Unii Europejskiej wywołuje kontrowersje. Zmiany w przepisach wprowadzają nowe środki, takie jak zezwolenie liniom lotniczym na pobieranie opłat za bagaż podręczny. W tym odcinku wyjaśniamy, czego należy się spodziewać podczas lotów na terenie UE.

CZYTAJ WIĘCEJ : http://pl.euronews.com/2025/06/24/czy-mozliwe-jest-zrownowazenie-interesow-pasazerow-i-linii-lotniczych

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01:59Euronews reporter Grego Arlori has covered this process.

02:04What can we expect from the European Parliament regarding the review of passengers' rights,

02:10notably the right to compensation for delays?

02:13It's going to be tough. The first group in the Chamber, the EPP, warns that there is no way

02:19they should water down passengers' rights. So for the centre-right party, extending the

02:26delay to get compensation is a step in the wrong direction.

02:29The second group in the Chamber, the S&D, is on the same direction. The group feels that

02:37the new rules favour airliners and they ask also for automatic compensation, which means

02:44that passengers would get reimbursed within days and not within months.

02:49There are other amendments that are less controversial. The right to assistance, to information. What

02:57else could change?

02:58So the right of assistance is the right to get refreshment, food accommodation, in case of delay

03:04or consolation. Airlines should provide this. If airlines fail to provide this, then passengers

03:10can make their own arrangement and get reimbursed afterwards. There's also the rerouting right.

03:18Airlines should provide the earliest opportunity for a rerouting for passengers, which means that

03:24may be this rerouting will happen through another courier or even another transport mode. Furthermore,

03:32airlines should act as swiftly as possible within three hours of a disruption. Otherwise, a passenger

03:40could make its own arrangement and ask for a compensation, which could be up to 400% of the original cost.

03:49There was not enough to block these amendments during the vote at the EU Council of Ministers,

03:56but four countries refused them. It's Germany, Slovenia, Portugal and Spain. What were the main arguments?

04:05So Spain is asking for legal precise wording to avoid, you know, technical issues that would allow

04:12airliners to avoid compensating passengers. And Madrid is particularly vocal on that question.

04:18The government fined in November five companies for abusive practices, not linked with compensation,

04:25but with charging and luggage in cabin, for instance. Germany also considers that it's going to reduce

04:31the level of protection of consumers. So we can expect Germany to be frontrunner during the negotiation

04:37that is going to take place.

04:39The review also addresses abusive practices, notably the so-called no-show policy. Passengers cannot

04:45be denied boarding on a return flight simply because they did not use the outbound flight.

04:50In the event of cancellation less than 14 days before departure, airlines must provide pre-filled

04:56forms for payment of compensation.

04:58Our guest is Agustin Reyner, Director General of the European Consumer Organization, an entity

05:06that has produced a position paper on this review.

05:09Your immediate reaction to the ministerial agreement was to say, and I quote,

05:16there's been a substantial reversal of fundamental rights. Let's start with the financial compensation

05:22for delays. What is the impact of changing from three to four hours in order to get that compensation?

05:29So member states' agreement to go from three hours to four hours in compensation would imply that roughly

05:3850% of people that today are entitled to get compensation in case of a delay, they will not have this right

05:46anymore. Three hours have been identified also by the Court of Justice as the appropriate threshold.

05:51And consumers are used to this parameter in order to assess whether they can claim compensation

05:58or not. So therefore increasing that threshold gives more flexibility to the airlines, but also means

06:06that consumers will end up waiting for much longer in order not only to get their flight eventually,

06:12but also to claim compensation.

06:13Regarding the payment for cabin luggage, your organization has issued several warnings that decisions

06:21by the European Court of Justice are being disregarded. How so?

06:25The practice of charging consumers for their carry-on luggage on board, especially by low-cost carriers,

06:33is illegal. It's illegal under EU law and it's also illegal under the case law of the European Court of Justice.

06:40So one of the problems that we have identified in the texts that have been agreed by the member states

06:46is that now they're legitimizing that practice. And bringing a carry-on luggage doesn't have an extra

06:51cost for the airline. In this case, there is no additional cost for an airline. So basically,

06:57the practice of charging consumers is just basically to extract more money from their customers.

07:02Do you think this review could encourage airlines to go even further in charging for other services,

07:09especially the flagship airlines that tend to be less restrictive than the low-cost ones?

07:16We don't have a crystal ball, but the reality is that now this position of the member states

07:21leaves the door open. So we could see these business models evolving in the future. So there is a matter

07:28of ensuring that there is a minimum level of quality when European consumers take a flight.

07:34Airlines for Europe welcomed the government's position. This organization, which represents 80%

07:41of European air traffic, said that the review will allow for companies to offer the best possible

07:47package for consumers. However, depending on the European Parliament,

07:51the decade-long review may take some more time to reach conclusion.

Czy możliwe jest zrównoważenie interesów pasażerów i linii lotniczych?

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