Flight delayed? Know what Airlines owe you

Stuck at the airport with a delayed or cancelled flight? Don’t just wait, act.

Transcript

00:00your flights delayed what now you reach the airport bags packed all excited

00:07boarding pass in hand and boom flight delayed or worse flight canceled welcome

00:12to Indian airports right now social media is flooded with videos of airport

00:17chaos but here's the real question do you know your rights let's break it down

00:22if there's a delay after check-in airlines have to give you free food and refreshments

00:32longer the delay the more they owe you there's a two hour plus delay you must get free snacks or

00:38meals if there's a six plus hour delay in domestic flights they owe you an alternate flight or a

00:44full refund along with the refreshments if a night flight is delayed for over six hours they owe you

00:49a hotel stay plus the new flight but if the flight is canceled the refund rules depend on when they've

00:57told you if you've been told about flight cancellation up to two weeks in advance they owe you a refund or

01:04an alternate flight accommodation if you're told about the cancellation 24 hours to two weeks before

01:10the actual flight you must be given a alternate flight within two hours of reaching the airport

01:15airport and if you're told at the airport that your flight is canceled which is what is happening to a lot of

01:20people you're entitled to a refund food value weight as well as compensation and yes you can get compensation

01:27too but that will depend on what the situation is but remember if your contact details are wrong and you

01:34didn't get the alert about cancellation you will not get compensation you will however get an alternate flight but what

01:42happens if it's an extraordinary situation bad weather war disruptions government orders

01:48airlines do not have to pay compensation in that case because this is something that was out of their hands

01:54for example right now Air India Dreamliners are grounded for extra checks by the DGCA

02:00that's not on you but it's not on the airline either they still owe you refreshments hotels and alternate flights but not compensation

02:08so what do you do you document everything your check-in time your delays your boarding pass ask

02:14your airline staff for written reasons and rules on compensation then you file a complaint at the airport

02:20help desk or you can choose to go online go to air saver.com or the air saver app that's become very convenient these days

02:28the DGCA website or even consumer forum can be approached if needed if you have flight insurance

02:34which most of us do purchase the flight disruption statement is your golden ticket for claiming that

02:40insurance because that also requires a lot of paperwork airlines won't always tell you your rights

02:46but now you know stay informed claim what's yours