Callation is a cloud-based call reporting and analytics platform that offers in-depth visibility into your phone system. Built for businesses using Mitel, it helps optimise communications, improve customer service, and support data-driven decisions. Live Call Monitoring: Track current call activity across teams and departments.
Detailed Reporting: Access extension, group, and call accounting reports.
Scheduled Reports: Automatically send reports in PDF, CSV, or XLSX formats.
Interactive Dashboards: Visualise performance metrics with easy-to-use widgets.
Alerts & Notifications: Be informed about missed calls, long conversations, or line usage limits.
Full Call Journey View: Understand each call’s path, from start to finish.
Secure User Access: Assign role-based access by site, department, or job function.
Fully Cloud Hosted: No on-site hardware needed; includes five years of data storage.
Mitel Certified: Seamless integration with Mitel MiVoice Business systems.
Ongoing Support: Friendly, expert help available when you need it.
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