00:00Cracking down on rank behaviour. The state government is hailing new changes to the taxi
00:08and rideshare industry to increase passenger safety.
00:11There are some in the industry who clearly aren't meeting the standards that we rightly
00:16expect and that all Victorians rightly expect.
00:19The changes include mandatory QR codes in taxis and rideshare vehicles to help passengers
00:25understand their rights and make a complaint, allowing existing cameras to record audio
00:30in addition to vision and a two-strike policy for drivers who receive multiple complaints
00:35against them, with the government issuing a stern warning to rule breakers.
00:39There will be the ability to cancel their accreditation.
00:42The regulator may also review a driver's accreditation if they notice a pattern of complaints that
00:47fall below the two-strike threshold.
00:49You could have some benefits, especially in keeping riders more safe, in keeping, especially
00:55as a woman.
00:56I think it's a win for commuters.
00:59But the state's Taxi Drivers Union says it has concerns for how the changes would be enforced.
01:05It's a whole pile of lip service from the Victorian government.
01:08With 1% of trips ending in a complaint, the state government hopes these reforms target
01:13the small number of drivers doing the wrong thing.
01:16These changes do not go anywhere near far enough.
01:19They are an announcement on a piece of paper.
01:21They are a QR code inside a taxicab.
01:24It follows previous government changes in 2023, tightening regulations for maximum fares and
01:30ensuring drivers properly use their metres.
01:32They are a
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