00:00And if you go shopping at Asda, you will be subjected to facial recognition.
00:05Let's talk to Paula London and Chris Akabusi about that.
00:09Paula, your story.
00:10Yes, I mean, in the moment, there's so much shoplifting going on.
00:14It's prolific.
00:15But I think the best thing that they can do would be to put people back on the tills again,
00:20and that will cut shoplifting hugely.
00:22Totally agree.
00:23But in the meantime, facial recognition is great.
00:25If you've got nothing wrong, I don't think it's a problem.
00:28But we could go down a dangerous path, and we don't end up like China,
00:32where everyone is being watched all throughout the day.
00:35But what I find so annoying is when I'm in a supermarket,
00:38using the self-checkout, and then someone's staring at me.
00:41And I just feel like if you don't trust me to do this, you can just serve me.
00:45But they don't want to serve.
00:46They just seem to want to stare at you.
00:48These big shops have brought this on themselves.
00:50I watched a documentary on this last week, and they were walking around asking the question,
00:55why are people shoplifting?
00:57Why are more people shoplifting?
00:58Well, why do you think?
01:00It was a blooming obvious question.
01:01Yes, obvious.
01:02People are broke.
01:02Things are really, really expensive.
01:04It doesn't explain every piece of shoplifting.
01:06But I think it explains a lot of it, Chris.
01:08I think they do, because they can.
01:10It's opportunists a lot of the time.
01:11Yeah, exactly, opportunists.
01:12So you say the cost of living.
01:16If you want to stop shoplifting, it's quite basic.
01:19Just have plainclothes detectives, store detectives that are walking around,
01:23and nick you when you are…
01:24You do, but that's very time-consuming, Chris.
01:27Having worked in a store where that happens, you have to take…
01:31What is your name?
01:32My name's Ellie, right?
01:33Come on, let's fill it in.
01:34Where do you live?
01:34What do you do?
01:35And you have to spend forever.
01:36And you know what?
01:37If she has stolen below £200, there's nothing they can do about it.
01:42Yes, exactly.
01:43Well, yeah, there is a social stigma for the majority of us.
01:47If you got nabbed in the process of nicking something.
01:49I know there's some people who have no shame.
01:52But my concern, as soon as I hear about this surveillance culture,
01:55we are surveilled.
01:56We all know that.
01:57We all know about a mobile phone.
01:58We all know about…
01:59But it's the digital ID.
02:02It's the onslaught of this sort of society…
02:07Big Brother.
02:08…where you are…
02:09Big Brother watch, exactly that.
02:10Talking about that, Santa and I are looking forward to watching that.
02:14Slept with my brother, yes.
02:15That's my concern, is that this is just an excuse to bring in the whole Big Brother watch.
02:21And before you know it, digital passports, digital medical records,
02:24digital currency, you're done.
02:26You sound as if you're a bit like me.
02:28I have very little sympathy.
02:30I have sympathy for people who run a corner shop and use agents, whatever, whatever.
02:34But department stores, big shops, I don't have the same sympathy for,
02:39because they have brought this about.
02:41I don't want to pack my own groceries.
02:43I don't want to be doing that.
02:44It's not my job.
02:44It's your job.
02:45I'm spending a lot of money with you.
02:46Why can't you do it for me?
02:48And then they complain that some people are sticking a cabbage up their shirt and…
02:52Yeah.
02:53If I wanted to get a job in that particular supermarket, I would.
02:56Like, why should I have to do all of that?
02:57And then they're just standing around gussing to each other, the shop assistants,
03:01or staring at you with their eyes in your head.
03:05All industries has gone this way.
03:07Banking is my big gripe.
03:09I used to love going to the bank, speaking to the teller,
03:13talking about what it is, get things done,
03:15and you knew your bank, your bank knew you, you knew your bank.
03:19Now…
03:19Have a sit down face to face.
03:20Yes, of course.
03:22You talk about youngsters being frightened to actually exchange and say hello, goodbye.
03:26And thank you.
03:27Have niceties and whatever.
03:29Yeah.
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