00:00I mean I'm a former NHS manager myself I know these changes are really hard and
00:05they're hard to hear but I've been contacted by several people in the last
00:0824 hours who say it is the right thing to do. I think staff have been working in
00:12situations which are duplicative, they know it's not working, they're good
00:16people but the system they're working in has been set up to fail and that's why
00:21lots of Conservatives said yesterday we wish we'd had the guts to do what you're
00:25doing. It isn't accountable, it's double running, that's bad for the staff, it's
00:29bad for taxpayers and worst of all it's worse for the patient. So redirecting,
00:34making this difficult decision now, redirecting that focus onto those
00:37waiting lists, getting people access to the GP services they want, the things we
00:41promise people, that's what this is about and we need to get on with it and we
00:46need to bring people with us absolutely. Morale is low, that's bad for patients
00:51but I think the optimism about fixing the NHS for the future is really
00:55strongly there and everyone I've spoken to understands the difficult job we've
00:59got to do.
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