NHS experiences: What’s working and what needs to improve?

We ask locals about their most recent experience using the NHS. What aspects of the service impressed them, and what do they think could be improved?

Transcript

00:00I have a prostate removed in September, all good.

00:06So my most recent service was with my daughter, she was very poorly, she went into A&E, unfortunately

00:11in Birmingham, and we had the best experience there, they were very quick, very efficient,

00:16they were able to quite quickly solve the issue, notify what was wrong with her, and

00:22within a few days she was actually out.

00:24They did say that previously they've had younger children with the same issues as her that

00:28have been in for longer periods of time.

00:30That's a tricky question.

00:32I guess it might be my dad who had knee replacement surgery, and been taking him to and from hospital,

00:41physio and things like that, so I think it's just the care, you know, the staff are absolutely

00:45amazing, they couldn't have done enough for him really, so yeah, and it's that sort of

00:49the humour, you know, they're always having a laugh and a bit of banter with the nurses,

00:53and I think that's just what helps bring a bit of positivity to people who've had operations.