00:00Ever wondered what it takes to become cabin crew on Emirates? Emirates Airline Dubai
00:04Training Academy opened its doors to Golf News for a unique insight.
00:07William Wilson, the Emirates crew's safety instructor, led us through a series of
00:11disaster scenarios, during which smoke and canned screaming was plied into the cabin
00:16as we ran through a sudden decompression, rapid descent, followed by extreme turbulence
00:21and a hard landing. All the while, his soft New Zealand accent, so at odds with panic,
00:25is detailing the particulars of our next catastrophe over a loud speaker whilst sick
00:30rises in our throats.
00:55Once they've got their slide inflated they get into their space called the dedicated
01:13assist space and they tell their passengers to jump and slide, jump and slide, jump and slide
01:19because our goal is to get everyone off the aircraft in under 90 seconds.
01:24Getting everyone off obviously is going to be difficult and challenging but it is again
01:31something that can be done. So the speed is key, the assertiveness is key and that's a huge thing
01:36that a lot of people get surprised by the cabin crew is on a day-to-day basis they see them
01:43like you see with most advertising. Everyone's smiling, everyone's very polite,
01:47we're very welcoming and friendly and that's exactly what we want our passengers to see
01:51on a daily basis. When things go wrong though we need them to swap, we need them to become
01:55these incredibly assertive powerful individuals who can save people's lives and that's what they
02:00do and that's what they have done and we're very proud of them. This is day one of cabin crew
02:04training, a nine-week ordeal designed and proven to produce the world's best cabin crew and of
02:09course it comes with the caveat that flying is the safest mode of transport in the world
02:12but that's largely because of what goes on here behind closed doors. 80 to 100 would-be crew
02:17walk through these doors in Garud every Sunday either to begin training or to fulfill annual
02:22refresher courses and you can tell them apart by the colours they wear. Newbies don red while
02:26returnees are in brown. From 55,000 CVs only 5,000 get the call every year to join an army of 23,000
02:34cabin crew and they are chosen to be just like us averaging from 21 to 29 years old from an
02:39array of countries with language and culture based on passenger need and sector requirement.
02:44On top of this they are taught to have a certain attitude, action, all the etiquettes, presentation
02:49and posture training that you would come to expect of being an ambassador to a brand worth 6.3 billion
02:55US dollars. So in this particular session we give them an opportunity to talk about themselves.
03:00We ask them to talk about their five unique aspects, the languages that they speak,
03:06the food that they eat, a popular landmark perhaps but more interestingly how do they
03:11greet each other. So using greeting as a primary example you may find that you know
03:16in certain culture a greeting may be hi or a certain culture may be handshake or in this
03:21part of the world between a male and female no bodily contact or in some parts of the world
03:26there may not be eye contact even. So when we give them the opportunity to talk about themselves
03:32the rest an opportunity to see oh what is that, how is that different to us. Trained in CPR and
03:37how to deliver a baby, cabin crew are also entrusted with some complicated kit on board
03:42that can relay a patient's vitals back to doctors on the ground or to any medic on board who comes
03:47forward to help. In addition to their skills they're also trained on knowing the contents of
03:54all of their medical resources such as kits and equipment and also including how to use these
04:02items from the kits. So essentially our resources are our cabin crew, medical kits and equipment
04:08on board the aircraft and also they are supported by a team of doctors or a medical team that they
04:14can phone in on the ground if they need. Brian Kinane's security training manager tells us they
04:18are called able-bodied passengers. Well first of all it's important that they're trained to
04:25calm the situation down and not to let it get to the point where we would have to
04:30you know physically restrain someone. So this type of training is last resort stuff,
04:37this is what we train them to do if they really have to. Someone's out of control,
04:42someone's impacting the safety of the aircraft, the other passengers on board. To prove that we
04:48are ushered into a gym with floor mats, mirrored walls and a flip chart detailing in-flight
04:52restraint figures per annum where a smiling martial arts instructor Reza Nabahari promises
04:57to incapacitate me using two fingers. Ashley Hammond, Golf News.
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