00:00It's Black Friday, but actually Black Friday is more of a week or even two weeks.
00:07So we're being inundated by opportunities to save money and buy stuff much more, apparently
00:12more cheaply than you would at any other time of the year.
00:14So it's also a perfect time of the year for the scammers to kind of find more victims.
00:19So we're wanting customers to be vigilant.
00:22And when we're looking at our own data, it's interesting.
00:24We talk a lot about scams, particularly around Black Friday, but in terms of the numbers
00:29of individual cases, card not present fraud is still the most common type of fraud we
00:33get reported at Nationwide.
00:35So also asking people to make sure they check their bank statements and make sure they only
00:39use their cards at legitimate websites to keep themselves safe.
00:43Some top tips which have been issued to help avoid card not present fraud also includes
00:48to report anything suspicious to your building society or bank as soon as you can.
00:53Nationwide also recommends to use its scam checker service if you're in any doubt about
00:58who you're paying.
00:59So far, the scam checker alone has prevented £13 million in fraudulent cases to date.
01:06With card not present fraud, almost the more you use your card, the more likely for it
01:11to get compromised it is and therefore go on to be used by a fraudster.
01:15And I think what we have there is a very digitally active demographic.
01:20So card not present fraud was a fifth of all of the fraud we get reported at Nationwide.
01:25It was very, very closely followed by what we call a purchase scam.
01:29And that's where somebody would buy something often on an online marketplace.
01:35They'd pay for that item and then the item never appears.
01:38And purchase scams are incredibly common at the moment.
01:41As I said, they're about a fifth of all the cases that we have.
01:43They're not the most expensive frauds.
01:46They tend to be lower in value than some other types of scam.
01:49And at this time of year when we're all looking for a bargain, purchase scams are really,
01:53really common.
01:54So if you're thinking about buying something, try and use your credit card and try and make
01:57sure that you've actually seen that item before you buy it.
