00:00I want everyone who is dealing with the problems we've been facing, whether you haven't
00:04been able to get to where you need to go, or you're one of our heroic employees caught
00:08up in a massive effort to stabilize the airline, to know that we're doing everything we
00:13can to return to a normal operation.
00:16And please also hear that I'm truly sorry.
00:19With our large fleet of airplanes and flight crews out of position in dozens of locations,
00:24and after days of trying to operate as much of our full schedule across the busy holiday
00:29weekend, we reached a decision point to significantly reduce our flying to catch up.
00:35Our plan for the next few days is to fly a reduced schedule and reposition our people
00:40and planes, and we're making headway and we're optimistic to be back on track before
00:46next week.
00:47We have some real work to do in making this right.
Comments