00:00So, I was informed that the hands that were involved in the incident were from Aero Darat, not MHB.
00:13From Aero Darat, Aero Darat is the ground handler for MAG, Malaysia Aviation Group.
00:18So, the staff was Aero Darat staff, not MHB staff, not airport staff.
00:25So, he stated that the hands had provocation from the NTL passenger,
00:36causing physical contact and harsh words against him.
00:48So, whatever the circumstances, we cannot defend the actions of the hands.
00:54At any event, he must act professionally.
00:58Because he acted as a hands at our airport,
01:03even though sometimes we know that there are passengers who are not so polite.
01:13But whatever the circumstances, our hands must act professionally.
01:19So, the hands that were shown in the media,
01:25have been given a show-cause status now,
01:27have been suspended from work,
01:29while the investigation was carried out by Aero Darat.
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