00:00What the survey found was that on 40% of days across a two-week period, services had to
00:08close their doors. And the other thing that services have to do is they have to triage
00:13the support that they do have to the most vulnerable people. But even with that triaging,
00:20on one in five days, they had to turn away families with children who had no accommodation,
00:25nowhere to go that night. And it's absolutely devastating for people who have reached out
00:31for help and just no one can help them. It's a really shocking situation. I think Australians
00:38expect that when someone reaches out for help because they've lost their home or they're
00:43about to lose their home, they've got an eviction notice in their hand, perhaps, that someone
00:47will be there to help them. But the reality is that homelessness services are just buckling
00:52under the pressure of the housing crisis. And often, the door might be closed, the phones
00:59are not being answered because homelessness services just don't have the resources to
01:03respond to everyone who needs help.
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