Airline Gaslights Customers Into Paying Oversized Bag Fees

Cheezburger

When these women stated that their bags clearly fit into the personal item box, Frontier Airlines decided to kick them off their flight!  See all our content on FAIL Blog: http://www.failblog.org Follow us on Facebook: http://www.facebook.com/FailBlog

Transcript

00:00Can you come here and tell me why it doesn't fit?

00:14So can you look, there is plenty of space on top.

00:17I'm not going to pay $100, my bag fits.

00:31Ma'am, these bags fit.

00:34They don't fit, it's reported in the mail.

00:36How does that not fit?

00:38Look, it's just extra material, it's all wobbly.

00:48Her bag literally fits.

00:50You're acting like you're all the freaking...

00:54This is my bag, I have a personal item.

00:58Do you see? Do you see? I'm not pushing it.

01:01This is Frontier for you guys, this is Frontier.

01:09Nowhere does it say not to push it.

01:14Where does it say?

01:15That's our policy, ma'am.

01:17But I'm not pushing it.

01:18Lady, I'm pushing it and it totally fits.

01:20It's a hint.

01:21Yes, everything has to be in the box, like this picture.

01:24It is in the box.

01:26Because I'm going to put my jacket because it's cold on the plane.

01:29What's wrong with you?

01:56She was very mean.

01:58I felt ashamed.

01:59Everybody was staring at me

02:01because I had to pull out my underwear, bras,

02:04and throw it away in front of a lot of people of a packed airport.

02:09And I even told her that I was going to be late to my job,

02:12that I had to board.

02:13They said we were not going to board and they slammed the doors.

02:17I got to go to work and they didn't care.

02:20So I ended up throwing my stuff.

02:25The next day

02:30So they're currently not letting both of us fly

02:32because we were just trying to record to prove that our bags were too big in the pressure island.

02:37Alright guys, our flight just left us because we were filming.

02:43But I'm stuck here.

02:45I have to go.

02:46Bye.

02:47Today the latest at 1.

02:50I don't even know if I'm going to still have a job.

02:56For those saying that I didn't pay or I should have paid, etc.

03:01I did pay $100 from Washington DC to Colorado

03:06for the bag that clearly fits.

03:08You see it? It fits.

03:10And that's when they said you can't fly because I was filming.

03:13So even though I paid my bags, I still couldn't fly to Salt Lake City.

03:18So I had to buy a whole other ticket with Delta.

03:23Shouts to Delta.

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