00:00Many people in Britain use social media to keep up to speed with news and information
00:05But it's also the place where most of us go to fact-check and with so many different opinions out there
00:10It's not surprising that when it comes to smart meter
00:13There's a bit of confusion as to what is what but what I can tell you is this
00:19Four out of five people are happy with their smart meters to set the record straight
00:24I'm about to talk to an expert from smart energy GB
00:31I'm sitting down with director of communications
00:35Victoria bacon to chat about smart meters and to see if you really do have all the facts
00:41So Victoria one of the most frequently asked questions online is what is a smart meter?
00:46So smart meters are the new generation of gas and electricity
00:50Meters that are being installed in homes and small businesses across Great Britain
00:54They replace your old analog meter and they come with a whole range of benefits
00:58Both for you as an individual household and for the country as a whole over 36 million smart meters installed to date
01:06But surprisingly a lot of people don't know what they look like
01:09Yeah
01:09Your smart meter basically looks a bit like your old analog meter the main differences
01:13It shows your energy readings in a digital display rather than in analog
01:17You also get with your smart meter and in-home display units
01:20Which basically shows you the information on how much energy you're using in their real-time and it shows you how much?
01:26It's costing you in pounds and pence your smart meter typically sits in a cupboard or under the stairs
01:31Your in-home display will typically sit for example in your kitchen counter
01:34We know people love their IHG's
01:36Because they can see how much energy they're using in the home and perhaps make some savings in the home as well from looking at
01:44Nothing
01:49Maybe I
01:52Think the answer to this next question could be complicated, but a lot of people want to know
01:57How the smart meters work?
01:59so a smart meter records your energy use very much like your old analog meter used to the main difference with the smart meter is
02:06That it shares your readings automatically with your energy supplier. So you don't have to worry about taking manual readings
02:12You don't have to worry about an engineer visiting your home. For example, it also means you get accurate rather than estimated bills Victoria
02:19Thank you for talking to me, thank you very much. It's been a pleasure
02:22So there you have it some of the most frequently asked questions about smart meters
02:27Answered and to find out more you can go to smart energy GB
02:32org
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