00:00A blatant, incorrectly applied additional charge to me seems like an error too much,
00:08and yeah, it's frustrating. It makes me angry, it makes me upset, but more to the point,
00:15I'm still left in a situation where I don't know when I'm actually going to receive these funds.
00:19It could be after Christmas when you think about how long I've had to wait for all of these,
00:23whereas that money could actually help me buy my children Christmas presents.
00:26The council must recognise that, you know, I hope they recognise that we're quite innocent
00:32in this whole situation. The courts have of course sided in our favour. I don't understand.
00:39These extended delays, in my mind, are quite despicable. They're a sign of
00:47a lack of empathy, and I don't think councils who are part of a democratic process should have
00:57an attitude such as that. But in essence,
00:59they're there to serve people rather than to inflict pain. Does that make sense?
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