00:00On another occasion, he was booked for delivery
00:04Suddenly, he fell down on the other side of the house
00:07It's been 6 hours, 8 hours, up to 10 hours, he's gone
00:12Just like Jarmin, Niko was also a victim of the same delivery service provider
00:17On August 14, Niko booked a rider to deliver to his brother in Quezon City
00:22The laptop and some gadgets that are worth more than 25,000 pesos
00:28When he arrived, I opened the bag to show him the laptop
00:33Because if I don't show him the item, he'll turn his back on me
00:37From their house to the drop-off location, it will only take less than 30 minutes by bike
00:43But!
00:44I saw his location in the delivery app
00:47It's in Mayfairview, Bantang, Caloocan
00:51Out of way, the rider still answered
00:54He said, sorry, I'm almost there
00:56The map is not accurate, sir
00:59It's been 6 hours, 8 hours, up to 10 hours, he's gone
01:05When Niko realized that he might be a victim of a scam
01:09He noticed in the CCTV footage
01:11That the bike was different from the bike that was registered in the application
01:16When I got to the CCTV, the bike was different
01:20He even tried to call the rider who got his order
01:25But!
01:26He didn't contact him
01:28I hope in the delivery app that I entrusted my item
01:31I hope you give protection to your customer
01:34That the item we entrusted to you came to us
01:38Because it's not a joke sometimes what we send
01:41In an investigation conducted by RACIBO
01:43Why is it like a scam
01:45This kind of case of loss of parcels or delivery
01:48That can't reach their destination
01:51We discovered these social media posts
01:54Where the account of the riders of this delivery and logistics company is being sold
02:02Now, let's find out
02:04Does he have a connection to this
02:06Or is he using the account he's selling
02:09To deceive the customers
02:14To clarify and answer the questions
02:16That are being raised by people like Charmin and Niko
02:18We tried to get a certificate from the so-called delivery service provider
02:23But!
02:24They didn't release a certificate
02:26According to them, their priority is the protection of their customers
02:30They also added
02:31They will continue to improve the security features of their application
02:36RACIBO reached out to the Department of Trade and Industry
02:39Which is in charge of the protection of consumer rights
02:42They promised to investigate the incident
02:45And the company and partner drivers have a right to be punished
02:48If there are violations
02:51Or if the delivery service provider's system lacks
02:56Remember RACIBO
02:58And become an authority
02:59Ensure the details of the driver or rider who will receive our parcels
03:03And be vigilant in every delivery booking that we do
03:19Thank you for watching
03:21To follow the complaints solved by RACIBO
03:26Just subscribe to the GMA Public Affairs YouTube channel
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