00:00I need to digest what has been said today. There's a lot of detail in it. I have all
00:05the same incentives as the Secretary of State. I care about what he talks about, and I want
00:10to clean up rivers, and that's why I joined Thames. And now there's a job of work to do.
00:15So if you'll excuse me...
00:16Can you see why customers feel that you shouldn't be paid about this?
00:19I understand. Everyone's angry, as am I.
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