Federal Member for Newcastle Sharon Claydon calls out community concerns about Wallsend post office

Transcript

00:00Well, I've received several complaints about long queues and customer wait times at Wallsend

00:07Post Office.

00:09Residents say they're waiting over half an hour to be served and some have even been

00:12turned away because Australia Post staff do not have time or capacity to respond to increased

00:18customer needs.

00:20One resident told me that she often leaves work early if she wants to be served at Wallsend

00:23Post Office before 5pm.

00:26Another noted that it's very common for there to be only three employees working during

00:30peak times and they seem to be overwhelmed by the amount of foot traffic coming into

00:34the store.

00:36Wallsend Post Office serves a large region, including the rapidly growing suburbs of Maryland,

00:41Fletcher and Minmai.

00:43Postal services are essential services, providing access to vital services, connecting people

00:49and communities right across the country and the globe.

00:53This lack of resourcing is causing considerable stress to people of all ages in my community

00:59and I really appreciate the time and effort taken by those who have contacted my office

01:03to share their concerns and personal experiences with me.

01:08I stand with the people of Wallsend and their calls for a properly resourced post office

01:14that meets customer and community needs, needs not just now but into the future.

01:20I call on Australia Post to invest in their workforce and postal services in Wallsend.

01:27They deserve nothing less.