AI can boost public service delivery, says Fahmi

The Star

Artificial intelligence (AI) can increase the effectiveness of public service delivery in government agencies and ministries, says Communications Minister Fahmi Fadzil.  Read more at https://shorturl.at/SJ7Id  WATCH MORE: https://thestartv.com/c/news SUBSCRIBE: https://cutt.ly/TheStar LIKE: https://fb.com/TheStarOnline

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00:00Ladies and gentlemen, we all share a future where connectivity is seamless, ubiquitous,

00:17inclusive, where technology serves as a catalyst for social and economic development.

00:24In the future, digital connectivity will be available to everyone, regardless of their

00:29background, location, and its transformative power will be accessible to all.

00:35Our vision is to transform Malaysia into a nation that is competitive, competent, prosperous,

00:42driven by the power of digital innovation.

00:45And in the process, we aim to ensure that our digital infrastructure is robust, accessible

00:51and secure, providing a solid foundation for our society to thrive in the digital age.

00:58To accelerate our vision of a connected future, we are committed to driving technological

01:02progress at an unprecedented pace, ensuring Malaysia's leadership in the digital era.

01:08The driving force behind this progress is undoubtedly 5G technology, which is fundamental

01:14to Malaysia's goal of becoming a leading digital nation.

01:18The power of 5G lies in its ability to unlock the potential of technologies such as mobile

01:24edge computing, AI, cloud and Internet of Things, enabling groundbreaking innovations

01:31in smart cities, digital healthcare, e-learning and much more.

01:36By embracing digital innovations, we can transform and improve government administration, increase

01:42efficiency, productivity and sustainability.

01:46By leveraging AI to automate processes such as data entry, application processing, record

01:53management and storage, we can not only save time and resources but also reduce the likelihood

01:59of human error.

02:01Civil servants can enhance their digital competencies and agility and advance their careers by using

02:07their time to complete these tasks to upscale and retrain.

02:12To ensure the successful implementation of e-government initiatives, it is essential

02:16to cultivate digital competencies, which will enable us to effectively deliver public services

02:22through digital channels.

02:24This will enable civil servants to respond to public needs more quickly, enhance citizen

02:29satisfaction and ultimately lead to increased transparency, compliance, reliability and

02:36accountability.

02:38Right now in Parliament, members are debating the latest report by the Auditor General.

02:45I will after this be returning to Parliament to listen in on the debates.

02:50In this day and age, one wonders why it would take so long, for example, to look through

02:59the financial records of different government agencies or departments.

03:04Why should we, in this day and age, still have to wait so long?

03:18Can that process not be faster?

03:21Is there a way to use AI to help the Auditor General in her work?

03:27I welcome and celebrate any effort, any ideas, any suggestions by members of whether it's

03:37the telecommunications technology companies like Cellcom DG, no longer telcos but telco

03:43tech companies, as well as your many partners.

03:48If there are ways in which the government can employ, use and embrace technology such

03:56as AI to enhance governance processes, please let us know.

04:02This Cellcom DG Experience Centre is a vital step towards realising our vision of a digital

04:09and innovative Malaysia.

04:10It provides a platform to showcase our progress and inspire others to push the boundaries

04:15of what's possible.

04:16As a hub of innovation, I believe that it will foster partnerships and collaborations

04:22across industries, academia and government, catalysing the growth of a thriving digital

04:29ecosystem.

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