AI robot joins Liverpool ONE customer service team

A 'digital human' Liv, a cutting-edge AI-generated assistant will be joining Liverpool ONE’s customer service team.

Transcript

00:00In a first for Liverpool One, a digital human Liv, a cutting-edge AI generated

00:06assistant will be joining their customer service team. Liv has been designed to

00:09interact with visitors in real-time providing instant information from

00:14providing directions and store information to answering frequently

00:17asked questions. It's hoped the AI integrated digital assistant will

00:21enhance and provide valuable support to the newly launched guest services team

00:25for an initial pilot period. The brand new guest services team will be on hand

00:29to provide support and guidance to those looking to explore Liverpool One

00:32and the wider city. The arrival of the new team is just in time for a packed

00:37schedule of events this summer including the official fan zone for Team GB and

00:41Paralympics GB. The new guest services team who will be on hand to welcome

00:45visitors across the retail and leisure destination will also support the

00:49existing staff at the official tourist information centre offering visitors

00:53assistance with locating their favourite shops and services plus helping with

00:57accessibility and other queries.