00:00Hello, my name is Greg Wright and I'm the Deputy Business Editor of the Yorkshire Post.
00:06Difficult times this morning for many customers of NatWest,
00:10with the bank confirming that customers are facing problems using their mobile and online banking accounts.
00:17Many customers have taken to social media to complain that the NatWest app and website are down.
00:24We've been in touch with NatWest and they've issued a statement.
00:28A NatWest spokesman has said,
00:30We are aware that some customers are experiencing difficulties accessing NatWest mobile and online banking.
00:37We apologise to customers for the inconvenience.
00:40We're working to resolve this as quickly as possible.
00:44Customers can still use telephone banking or visit a branch.
00:48So an update this morning, a NatWest spokesman confirming that some customers are experiencing difficulties accessing NatWest mobile and online banking.
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