00:00 Hello and welcome to Barcelona!
00:03 I'm Diego, welcome to the company!
00:06 Today, new guy, I'm going to explain the nuts and bolts of being a cabbie.
00:11 So listen carefully, or you're not touching a steering wheel.
00:15 The core tenet of being a driver is in the name.
00:18 It's driver, and it's gotta be flawless.
00:22 I'll assign you the right car for the right job.
00:25 For example, this one is fast, with high acceleration.
00:29 I give it to my drivers when they're assigned to areas far from the city center.
00:34 Especially during night shifts when the traffic is less intense.
00:38 I regularly buy new vehicles with the profits, and believe me, I only pick the best.
00:44 The car you drive must also be immaculate.
00:48 I've made sure that the exterior is attractive and the interior comfortable,
00:51 so that all that's left is to clean it and make sure you refuel or recharge at a service station.
00:57 Trust me, the customers won't let you live it down if you run out of gas with them in the back.
01:03 Oh, speaking of customers, this is a job that demands great people skills.
01:08 They'll often have requests, or start conversation, and can be very generous with tips if you keep them happy.
01:14 You'll meet some who are challenging.
01:17 The other day, one guy asked me to get to his destination as fast as possible, rules be damned.
01:23 Not an easy task in a city like Barcelona. It's easy to get caught on one of the one-way streets.
01:28 But he told me I didn't have to worry about fines. And strangely enough, he was right.
01:34 I've also met the opposite. People with their seatbelts tucked so tight,
01:38 their eyes bulge out of their sockets, demanding you don't break a single rule.
01:43 For them, if you forget to signal before turning, that's it. They're fuming.
01:48 But don't worry, most clients are just normal tourists.
01:52 You can also count on your colleagues to give you advice.
01:55 Meet Mia. She's a VIP driver.
01:58 She'd never damage a car, so I entrust her with the cream of the crop.
02:03 There are a lot of customers who like to travel in luxury cars around Villa Olimpica.
02:08 Sadly, she has a habit of bringing them back dirty, but nobody's perfect.
02:13 If you can be half as serious as her, maybe I'll let you ride in one of my jewels.
02:18 Just don't take her off-road.
02:21 But before that, experience, experience, experience.
02:25 Taxi driving is a job where you improve every day.
02:29 The same goes for me. I'm improving my skills as a driver and as a manager.
02:34 And I want my employees to improve in the areas where they're not as good.
02:38 I hope you'll enjoy working with us.
02:40 Barcelona is a challenging city, but I wouldn't change it for the world.
02:45 Now get out there!
02:47 [MUSIC PLAYING]
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