00:00 You may dread delivering bad news.
00:03 Strong communication skills can help make telling someone something they probably don't want to hear a bit easier.
00:10 Forbes points out that one example of delivering bad news, a flight delay, resulted in a rather grateful reception from passengers.
00:19 The reason for the flight delay was communicated clearly and there was total transparency as to why the delay was happening.
00:26 If you're delivering bad news by email, it's important to first gather all the facts.
00:31 Being informed means you're more likely to be able to answer any questions the recipient may have.
00:36 Decide the best method to deliver the bad news.
00:39 Is it email? Maybe it's a face-to-face or a phone call.
00:43 Your tone should fit the situation.
00:45 Share the news right at the beginning and give an explanation.
00:49 If you're at fault, apologize.
00:51 Provide a solution if possible and a way to contact you should questions arise.
Comments