00:00 [MUSIC PLAYING]
00:02 All you had to do was say you're sorry.
00:05 I tried to explain why the straight clamp--
00:10 No, I don't hear the word sorry in there.
00:12 I don't hear any taking of responsibility.
00:14 You said I had to make this right.
00:18 An apology seemed to be just one possible way.
00:21 Sean, she filed a complaint.
00:23 No.
00:24 Yes.
00:25 You have a problem with communication.
00:27 Yes, but I am--
00:28 I'm going to make this very, very clear.
00:30 You screwed up.
00:31 No.
00:32 Yes, yet you were wrong.
00:33 No.
00:34 You are wrong.
00:35 You screwed up.
00:36 This incident will be noted in your file.
00:39 And if this or anything like this happens again,
00:42 that will be the end of your residency.
00:44 Now, what do you have to say?
00:58 You're sorry?
00:58 I failed.
01:03 I'm sorry.
01:10 Good.
01:12 Now go say those words to Nurse Hawks and mean them.
01:17 [MUSIC PLAYING]
01:20 [FOOTSTEPS]
01:24 [FOOTSTEPS]
01:27 [MUSIC PLAYING]
01:31 [MUSIC PLAYING]
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