00:00 When you go to a restaurant to eat,
00:02 besides hoping that the food is delicious,
00:04 the customer service attitude is also good.
00:07 This is something that consumers care about.
00:10 However, in a Japanese restaurant,
00:13 they don't go the usual way.
00:14 The employees and the boss
00:16 use words and actions to tell the customers
00:19 that their service attitude is bad.
00:21 This is our restaurant.
00:23 But they didn't expect that
00:24 this strategy attracted many customers.
00:27 The business is so good that even the media came to report.
00:31 Actually, when this restaurant is open in the daytime,
00:35 everything is normal.
00:37 The waitress will smile and give drinks to the customers.
00:40 She will also say politely,
00:43 "Sorry to keep you waiting. Thank you."
00:46 But the customer service attitude
00:47 will change dramatically at night.
00:51 The report describes one of the scenes.
00:53 When three female customers come to the restaurant to eat,
00:57 the boss will pick up the speaker
01:00 to welcome them.
01:01 But the boss doesn't say,
01:03 "Welcome."
01:06 He says, "Three silly girls, go to the restaurant."
01:09 But after hearing the boss,
01:12 the three female customers are not only not angry,
01:14 but also smiling.
01:16 In short, when different customers come to the restaurant to eat,
01:19 the boss and the employees
01:20 will use different ways to complain about them.
01:24 The explanation is really good.
01:28 The report also describes that
01:29 when the customer orders,
01:30 the name of the food is said.
01:32 The waitress will turn over and say,
01:35 "You should say the number on the menu."
01:37 What's more,
01:38 while waiting for the food to be served,
01:40 the waitress thinks that the customer is idle,
01:42 but she will take out the cleaning tool
01:45 to help the customer wipe the table next to her.
01:48 Even when the customer is ready to pay the bill,
01:51 she will praise the food the boss gives.
01:53 The boss will also be angry.
01:56 The boss will tell the customer,
01:57 "You paid anyway, so get out of here."
02:00 It's not just about the food.
02:02 This restaurant is known for its poor service attitude.
02:06 After opening in July this year,
02:08 the restaurant is almost full every night.
02:12 The boss said that when customers want to enter the restaurant to spend money,
02:15 they have been informed in advance.
02:17 The theme of the restaurant is poor service attitude.
02:20 If the customer agrees, they will come in.
02:23 So as soon as the customer enters the restaurant,
02:26 the boss and the staff will immediately change their attitude.
02:30 But the so-called worst service attitude
02:33 will end as soon as the customer leaves the restaurant.
02:37 The restaurant will also arrange staff to warmly send the customer away
02:40 and express their apology to them.
02:43 Most customers give the shopkeeper a good review
02:46 without hesitation when they accept visits.
02:48 They think the shopkeeper's unique marketing method
02:51 is very interesting.
02:55 (Music)
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