00:00 "Is it on TV?"
00:02 It has been 7 months since its implementation, and the MyJPJ mobile application is proving
00:09 to be a hit, with the public finding it much more convenient to deal with driving licence
00:14 and vehicle road tax renewal.
00:16 "The MyJPJ mobile app is ready to help us renew our licence, road tax and motorbike
00:23 tax, and if we encounter roadblocks, we can show the application to the city."
00:33 While the app has its benefits, some users however think there was also room for improvement
00:38 for the digital initiative to be more future-proof.
00:42 Mohd Farhan added that digitalisation might be challenging for some groups of people,
00:48 so he believes maintaining both physical and digital copies would be better.
00:53 "Some people who are older and have a younger family, they are still not professional in
01:00 using the application.
01:02 They can still use the app, but it's a bit complicated, waiting for a long number."
01:12 Some people have also suggested that the app should enable individuals with expired driving
01:17 licences to renew them digitally.
01:20 Sales executive Muzani Sharif said he hopes that the app would also facilitate the digital
01:26 renewal of commercial vehicle permits, which could help reduce costs and save time.
01:32 "For renewing road tax, it's been a long time since I've slept.
01:39 When can I have it?
01:40 It's easy, I can do it in my office, I don't have to work on the day-to-day."
01:44 He added that some self-service kiosks were also not functioning properly and hoped for
01:49 an improvement in counter service.
01:52 Launched earlier this year, MyJPJ is an application that allows road users to access JPJ-related
01:59 services, including driving licence information, vehicle insurance details and road tax information.
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