00:00 Hi, I'm Dr. Katie Nelson, the Senior Veterinarian for Chewy Health, and we're talking a little
00:10 bit today about pet health insurance.
00:12 I've been a veterinarian for over 20 years, and I've never had one of my clients say to
00:17 me, "I really regret having pet insurance."
00:20 But you don't have to take my word for it.
00:22 Chewy has over 20 million customers, and we surveyed our customers and asked them why
00:26 they are buying pet health insurance.
00:29 And the number one response, over 48% of respondents said that they're doing it because they want
00:34 the peace of mind of knowing that they can give their pet the very best care at the moment
00:39 that they need it.
00:41 Other pet parents said that having pet health insurance actually helps them to budget a
00:44 little better.
00:45 They know exactly what's going to be coming out of their account every month, so there's
00:49 no surprises when it comes to their pet's health.
00:51 And also, we have customers that just said, "Hey, I just want my wellness covered," or
00:56 "I just want some backup for accidents or illnesses."
01:00 Or some of them even want it all bundled together.
01:03 And at Chewy, we can help those pet parents with that.
01:07 And the great thing about working with us at Chewy for your pet health insurance is
01:11 that we have a whole host of offerings through our health care suite that pet parents can
01:16 have access to through Care Plus, one of which is our Connect with a Vet telehealth platform.
01:21 We have licensed veterinarians and licensed technicians on call 18 hours a day, 365 days
01:27 a year, and it's completely free for our Care Plus customers.
01:31 Plus, our Care Plus customers can get all of their veterinary diets, their pharmacy
01:36 items, as well as their supplements delivered safely and easily to their door, as well as
01:42 accessing that completely amazing customer service that Chewy is known for.
01:47 And people say, "Well, why wouldn't I get pet health insurance?"
01:50 And what we hear back is that oftentimes people are saying it's the cost.
01:55 It's intimidating.
01:57 There's so much information out there about insurance plans, and I don't know how to choose.
02:01 But it comes down to determining the value of these plans for your pets.
02:06 So yes, are you going to be spending the average of $30 per month for a cat or $50 per month
02:12 for a dog?
02:13 Absolutely.
02:14 But what is that going to get you, right?
02:16 So it's really breaking down these plans and figuring out what is the right coverage for
02:20 your pet, and when do you start?
02:22 That's a big question too.
02:24 And my advice is to start looking at this the day that you decide that you're going
02:27 to bring a pet into your home.
02:30 But it's also never too late.
02:32 So if you do have an adult dog or a senior cat, it's not too late to have great coverage
02:37 for your pet.
02:38 And spend a little time understanding the difference between a wellness package and
02:43 an accident and an illness package.
02:46 Obviously, they cover what they say they cover.
02:48 Wellness packages are much more for preventative care.
02:51 So that's your annual exam and your vaccinations and your flea and tick and heartworm prevention,
02:56 all of those, that falls into your wellness packages.
02:59 Accident and illness cover just that, accidents and illnesses.
03:02 So you've got a pet that maybe swallowed a sock and he needs to have a surgery to remove
03:07 that or maybe he injured himself playing at the dog park.
03:11 That's going to all be covered under those plans.
03:13 And then we do have bundles where you can take advantage of all of those together.
03:18 So really, the best way for you to figure out what's best for your pet is to know your
03:22 pet.
03:23 Talk with your veterinarian about your particular breed, your pet's age, and any sort of things
03:29 that they might be predisposed to.
03:30 Do you have a golden retriever that maybe is predisposed to having hip dysplasia?
03:35 Or do you have an older kitty who may have some kidney values that are getting a little
03:40 bit elevated?
03:41 These are all things to take into consideration when you're planning forward on which plans
03:45 to get that are appropriate for your particular pet.
03:48 But don't worry, you don't ever have to do it all alone.
03:51 Here at Chewy, we can help you walk through that and figure out what's the best plan for
03:55 your pet.
03:56 You can call our customer service line, we can walk you straight through it.
03:59 You can go to Chewy.com or you can check us out on our app and go to Care+.
04:03 (upbeat music)
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