Lancashire police and crime update 27 July 2023

Lancashire police and crime commissioner Andrew Snowden with an update from Police HQ in Hutton, Preston, about improvements in 101 and 999 services.

Transcript

00:00 Hi, I'm Andrew Snowdon, Lancashire's Police and Crime Commissioner and I've just been

00:05 in conversations with the Chief Constable here at Police Headquarters about the work

00:09 that we are doing to improve 101 and 999 services. I get around the county as much as I can talking

00:15 to people and one of the things that continuously comes up is wait times for 101 and that's

00:19 why they don't report particularly anti-social behaviour and dangerous driving to the police.

00:24 So there's been a number of changes and improvements made to help make sure that we've got the

00:27 right resources in the control room here when they're needed to be able to take those calls

00:33 and some improvements in technology such as a call back service at peak demand time so

00:38 you don't have to sit and wait that the police will call you back to discuss those non-urgent

00:42 issues. But also a plea, the amounts of things that come through to the police on 999 and

00:48 101 that are nothing to do with the police. There's even examples of people ringing 999

00:54 because cold pizza has been delivered. That is actually some of the things that comes

00:58 through. So my plea is, trying to get the force and they are making improvements to

01:03 the way that 999 and 101 are handled but equally to the public to make sure if you have a genuine

01:10 emergency risk, serious risk to property or person, call 999 to report those low level

01:16 crimes or non-urgent crimes or crime that has already happened, ring 101 and contact

01:22 the other agencies who are responsible for things that are not directly related to policing.

01:27 [BLANK_AUDIO]