Results Oriented Telesales Training provided by The Please Workshops
IS YOUR TELESALES CALL SCRIPT WORKING?
Do you have a logically sequenced script? Is it too long? Too short? Does it capture the customer's need? How much of the script is asking the customer to express his / her needs, requirements, situation, pain points and more? Are product benefits being sold effectively in your script? Is your script able to generate Attention, Interest, Desire and Action? TO SET UP AN APPOINTMENT WITH MR. SHAHRUKH IN ORDER TO DISCUSS SCRIPT ASSESSMENT AND DESIGNING A WINNING SCRIPT TO GROW YOUR REVENUE, PLEASE EMAIL DIRECTLY TO SHAHRUKH: shahrukh@contactskills.com or visit http://www.please.com.my/please_telesales_skills_training.html to read more details about our Telesales training.
Telesales Training Outline
Prospect Behaviours Call Components -- the beginning Persuasive Speaking Listening effectiveness Probing Skills Empathy -- The key to persuasiveness SELLING IN TELESALES Developing the Telesales Script / Call Guide through work exercises. Profiling prospective customers / callers 1st time customer Experienced customer or investor Difficult Customer Ideal Customer and so on Action Plan for each type of prospect Probing questions to identify need Product Features and Benefits Analysis Needs acknowledgement statements Matching our product features to the need Matching needs statements using benefits selling "Asking for the sale" or "Closing" questions Rebuttal statements for existing and anticipated objections and scenarios Dynamic Role play and telesales call flow practice Certificate Presentation
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