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SAP CRM TECHNO-FUNCTIONAL COURSE CONTENT
SAP CRM -FUNCTIONAL INTRODUCTION TO SAP CRM
CRM Customizing Fundamentals Over view of CRM Architecture Business Partner Business categories BP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination Territory Management Territory Hierarchy Levels Product Master Attributes & Set Type, Hierarchies & Categories, Product types, Maintain Products Transactional Processing Business Transactions Item Category Activity Management Business Activities Partner Processing
MARKETING
Marketing Planner & Campaign Management Marketing Calendar Personalized Mail Forms Segment Builder Customer Segmentation, Attribute List, Info sets Product Proposals Campaign Automation External List Management Lead Management Lead Questionnaire
SALES
Opportunity Management Sales Cycles in Opportunity management. Surveys and Questionnaire in Opportunity management Order Management Contract management Copying Controls Sales Cycle, Tools -- Buying Centre & Sales Agent Special functions in order management
SAP CRM - TECHNICAL CRM FUNDAMENTALS
Introduction to SAP CRM Basics and Architecture SAP CRM Marketing SAP CRM Sales SAPCRM Services SAP CRM Web Channel SAP CRM Partner Channel Management SAP CRM Interaction Center SAP CRM Field Applications SAP CRM Analytics
