www.saponlinetrainings.net - "sap crm(customer relationship management)" Online Training contact us:+919052666559,+1-6786933475 orinfo@magnifictraining.com By Real Time Experts from Bangalore,India,USA,Canada,UK, Australia,South Africa.
SAP CRM ONLINE TRAINING COURSE CONTENT:
INTRODUCTION
Solution Overview (Introduction):
• Overview of SAP ERP and SAP CRM • Introduction to SAP CRM • Overview of CRM 2007 Architecture • Channel of CRM • CRM Application • Role in my SAP CRM
SAP CRM Web User Interface (WEB UI)
• Architecture of WEB UI • UI Concept & UI Component Concept • Navigation Bar & Business Roles • UI Configuration • Personalization • Additional Features in Web UI
( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC
• CRM Business Partner (BP)
-> Creation of BP on Category -> Basic setting on Field grouping & No ranges -> BP Relationships -> BP Roles -> Mapping BP Classification & Account Group from R3 -> CRM
• Organizational Management
-> Fundamentals of SAP CRM Org Structure -> Organizational Data determination -> Mapping Org Model & Enterprise Structure from R3 -> CRM
• Territory Management
-> Hierarchy Levels, Hierarchy ID -> Assign employee to Hierarchy
• Product Master
-> CRM Product Types -> Creation of Hierarchies & Categories -> Creation of Attributes & Set Types -> Mapping Product Master & Material Master from R3 -> CRM
• Transaction Processing
-> Transaction Processing for Enquiry, Quotation & Order -> Customization of Transaction Types -> Assignment of Item Category Determination -> Mapping Transaction Types & Sales doc Processing from R3 -> CRM
