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READbookCommand Performance: The Art of Delivering Quality Service (Harvard Business Review

EBOOKONLINESams Teach Yourself Microsoft Dynamics CRM 4 in 24 HoursFREEBOOOKONLINE

READbookWho's Your Gladys?: How to Turn Even the Most Difficult Customer into Your Biggest

EBOOKONLINEZenWise Selling: Mindful Methods to Improve Your Sales...and Your SelfREADONLINE

READbookeBay PowerSeller Million Dollar Ideas: Innovative Ways to Make Your eBay Sales SoarFREEBOOOKONLINE

READbookHimalayan Hermitess: The Life of a Tibetan Buddhist NunREADONLINE

EBOOKONLINEUltimate Customer Service: Customer Service Essentials for Loyal Customers (Made

EBOOKONLINEPerformance Driven CRM: How to Make Your Customer Relationship Management Vision

EBOOKONLINEThe Six Principles of Service ExcellenceFREEBOOOKONLINE

READbookCreating Lasting Value: How to Lead Manage and Market Your Stakeholder ValueREADONLINE

Free[PDF]DownlaodWorking with Microsoft Dynamics™ CRM 3.0 (Developer Reference)DOWNLOADONLINE

READbookFlirting for Success: The Art of Building RapportREADONLINE

EBOOKONLINEZombie Loyalists: Using Great Service to Create Rabid FansREADONLINE

READbookCustomer Service: A Practical Approach (6th Edition)FREEBOOOKONLINE

EBOOKONLINEThe Concierge Manual: The Ultimate Resource for Building Your Concierge and/or Lifestyle

READbookUplifting Service: The Proven Path to Delighting Your Customers Colleagues and Everyone

READbookCustomer Service A to ZFREEBOOOKONLINE

EBOOKONLINERecommended: How to sell through networking and referrals (Financial Times Series)BOOKONLINE

EBOOKONLINELet's Get RealFREEBOOOKONLINE

EBOOKONLINEThe Chronicles of SIR VIVAL: Customer Service Under SiegeREADONLINE

EBOOKONLINESams Teach Yourself Microsoft Dynamics CRM 2011 in 24 HoursFREEBOOOKONLINE

FREEPDFCustomer Service Excellence for World-Class Security Officers (Customer Service Training

READbookThe Complete Customer Service Model Letter & Memo BookBOOKONLINE

EBOOKONLINESense and Respond: The Journey to Customer PurposeREADONLINE

EBOOKONLINEThe Real Heroes of BusinessFREEBOOOKONLINE

EBOOKONLINEPlus! The Standard+Case Approach: See service response in a new lightBOOKONLINE

FREEPDFSuperior Customer Service: How to Keep Customers Racing Back To Your Business--Time

READbookHarvard Business Review on Customer Relationship ManagementREADONLINE

EBOOKONLINEHow You Do... What You Do: Create Service Excellence That Wins Clients For LifeREADONLINE

EBOOKONLINESalesforce.com For Dummies (For Dummies (Computer/Tech))FREEBOOOKONLINE