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The Customer Service Intervention: Bottom-Line Tactics for Front-Line Managers Best Sellers Rank

How to Suceed in the Relationship Economy: Make Data Work for You, Empathise with Customers, Grow

Managing Knock Your Socks Off Service For Kindle

It's All about Service: How to Lead Your People to Care for Your Customers For Kindle

Customers First: Dominate Your Market by Winning Them Over Where It Counts the Most Best Sellers

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's

Defeat the Drama!: Strategies to Get Your Team Fueled, Focused and Fired Up for Great Service

Own the Zone: Dominate the Competition For Kindle