Within each topic a user is working on, while preparing their tax return, resources are provided answering common questions users might have. Additionally, users have access to our help center which provides answers to questions on any topic the user might be interested in learning more about. Sometimes, the comfort of asking a question to a real person is more assuring. Our customer service department is available toll-free to provide free customer support. Every year, each customer service representative participates in a mandatory training course provided by our tax researchers updating them on the latest tax laws so they are ready to assist our users.
