Surely you've heard the expression that you "catch more flies with sugar than you do with vinegar." And while you, like I, have wondered why, exactly, you'd want to be attracting flies in the first place, the lesson is simple: Being nice to other people will get you further in life than being mean. This especially holds true when you're trying to deal positively with customer service representatives (and fly-covered hobos. There we go with the flies, again). Besides being an absolute sweetheart, how can you make sure you get great customer service?
You can watch the entire live TLDR episode here: http://youtu.be/bpj1ZccalVs
