http://www.gotomanage.com - Have you ever had a problem with your microphone sending audio to your computer when you needed it the most?
Judy, a member of the LockerGnome community, was having this exact same issue on her computer. Using GoToManage from Citrix, we were able to solve her issue from an iPad without having to spend an extensive amount of time on the phone with her attempting to relay commands and guess what the actual problem is.