Unlocking a user who forgot his McAfee/Safeboot boot password
Content: - User forgot the password he must type to unlock his encrypted hard disk. - User calls the help desk and is routed to the HiTPM server. - User identifies and authenticates himself over the telephone. - User acts as an intermediary between CheckPoint boot software and HiTPM, passing codes in both directions. - User receives and keys in an unlock code, enabling him to boot his OS.
Key concepts: - Access to key recovery for users with encrypted hard disk. - Self-service process eliminates help desk calls and offers 24x7 service.
View more animations at: http://hitachi-id.com/password-manager/overview/concept-animations.html
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