Following Up via Social Media Monitoring

Name: Following Up via Social Media Monitoring
Uploaded: 2011-10-25T12:08:12+00:00
Duration: 3 min 31 s
Channel: matthodkinson
Description: Matt Hodkinson discusses what following up means int he owrld of social media monitoring, and how KLM Airlines surprised their customers, when they took the time to understand and reward them.

matthodkinson

Matt Hodkinson discusses what following up means int he owrld of social media monitoring, and how KLM Airlines surprised their customers, when they took the time to understand and reward them.

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