MHTV Episode 3: Social Customer Service

Name: MHTV Episode 3: Social Customer Service
Uploaded: 2011-08-07T19:45:00+00:00
Duration: 2 min 36 s
Channel: matthodkinson
Description: Matt Hodkinson talks about Social Customer Service, and how consumers are increasingly using Facebook, Twitter, and specialist tools such as Get Satisfaction, to answer questions and complaints in near-realtime. What's been your experience?

matthodkinson

Matt Hodkinson talks about Social Customer Service, and how consumers are increasingly using Facebook, Twitter, and specialist tools such as Get Satisfaction, to answer questions and complaints in near-realtime.  What's been your experience?

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