HE REMEMBERED WHAT WE TALKED ABOUT!! My brakes were acting a little funny, some squeaking and grinding when the pads were really thick. So I called Just Brakes in the morning and Bill answered the phone, he said he could take it in that day so I did. Bill greeted me as I walked in. He remembered what we talked about on the phone. They got my car in right away and diagnosed the problem. Unfortunately for me it was an expensive fix. They walked me through the process and possible fixes, we found a less expensive but safe way in which the problem would be taken care of. All in all they just wanted my car to be safe. So for that I thank them and will go back to them again, and highly recommend anyone who is thinking of going to them to go!