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A system upgrade meant to win pension customers left them locked out instead.
Woori Bank’s revamped retirement pension platform, launched November 9, suffered errors that disrupted trades and confused staff. Woori holds 33.02 trillion won (about $24.7 billion) in pension assets, trailing Shinhan’s 57.23 trillion won (about $42.8 billion). The glitch hit as the KOSPI rallied. We also look at rising dollar-insurance sales at the big four banks.

Sources:

Woori Bank’s Retirement Pension System Crashes, Leaving Customers and Staff Confused — Seoul Economic Daily, November 11, 2026
Money Flows Into Dollar Insurance Offering 6% Fixed Rates — Seoul Economic Daily, November 11, 2026

About AI PRISM:
AI PRISM is Seoul Economic Daily’s WAN-IFRA award-winning newsroom AI series, delivering Korean economic news adapted for global audiences. Episodes are produced with AI assistance and reviewed by a human editor.

Tags:
#WooriBank #RetirementPension #KoreaBanking #FinancialRegulation #KoreaFinance #KOSPI #AIPRISM #SeoulEconomicDaily #WANIFRA

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00:05다음 주에 만나요
00:309th to strengthen its competitiveness. Errors appeared across the platform, including in ETF orders and account views. Korean banks are
00:39competing hard for pension money as sabers shift toward self-directed investing. Here's what the numbers show.
00:4633.02 trillion won, about $24.7 billion, sits in worry's pension accounts as of September. Shinhan leads with 57
00:58.23 trillion won, about $42.8 billion. KB Kukman and Hana each hold roughly 52 trillion won.
01:09The outage hit as the KOSPI rebounded, leaving some customers unable to buy into the rally. Separately, the big four
01:17banks sold 373.5 billion won, about $279 million of dollar-denominated insurance in October.
01:28So what does this mean for banking and regulatory professionals? Earlier, we said worry is last among the big four
01:36in pension assets. Here's what that actually means for you.
01:39Operational reliability, not just yields, is now a competitive variable in Korea's pension race.
01:47Whether the Financial Supervisory Service opens an inspection, customer compensation terms for missed trades,
01:55pension fund outflows from worry in the fourth quarter.
01:58That's today's AI Prism, Finance Daily.
02:02This episode was produced with AI Assistants, based on Seoul Economic Daily Reporting, and reviewed by a human editor.
02:09AI Prism is a Juan Ifra Award-winning series. We'll be back tomorrow.

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