00:00You spent money to get that customer, then they never came back.
00:03That's the most expensive mistake in business.
00:07Getting a new customer costs five times more than keeping an old one.
00:11Yet most small businesses forget about customers right after the sale.
00:16Here are three simple ways to fix it.
00:19First, follow up.
00:21Send a thank you message within 24 hours.
00:24Ask if they're happy.
00:25It takes two minutes and people remember it.
00:28Second, give them a reason to return.
00:31A small discount on the next visit or a loyalty reward.
00:35Make coming back feel like a win.
00:38Third, track your repeat customers.
00:41If you don't know who comes back and who doesn't, you can't improve.
00:45A simple Power BI dashboard can show you this in seconds.
00:50Do these three things and your existing customers can become your best source of sales.
00:55I help small businesses with SEO, Power BI dashboards and Odoo.
01:01If you want help keeping more customers, send me a message with the word audit.
01:07Follow for more tips.
