00:13No way! No freakin' way!
00:26It is her!
00:49You know so you look good at this?
01:18fresh start cleaning catchy doing residential or commercial both eventually well welcome to
01:25fairview's business community good luck miss wells
01:35you're from the cleaning service yes ma'am fresh start i'm here for the deep clean
01:43you're young for a cleaner i've been cleaning for seven years just not for money
01:53come in dear i'll show you the worst of it
02:09you don't miss anything do you no ma'am that's the point how much are you charging me for today
02:17200 standard rate
02:25200 for the house 100 for the company helen yes it's margaret hartway remember that cleaner i told
02:33you i was trying i'm trying to she's here you need to book her no i'm serious she's not like
02:40the others
02:46been in this house 41 years my husband built that sun room in 95
02:52died two years later heart attack left me with this big old place and no one to fill it
02:59do you have children a son lives in california sends a christmas card with a gift card inside
03:07doesn't call thinks money is the same thing as love
03:12what about you any family just my two kids lily's five ben's three their father
03:25you're on your own i prefer it that way i know three women in this town who need a cleaner
03:31like you
03:32not someone who just pushes a mop someone who pays attention you mind if i give them your number
03:39i don't mind at all
03:43no she doesn't just clean she sees things you know what i mean the dust other people walk past
03:50she gets on her knees and
03:57so
04:03so
04:13so
04:14so
04:15so
04:22you
04:25you
04:27you
04:28you
04:36You the boss?
04:37I'm Claire. Have a seat.
04:44I can clean.
04:45I've been cleaning houses since I was 15.
04:47My mom's, then my own.
04:49I'm fast, I show up, I don't steal.
04:52How old is your kid?
04:57How did you...
05:00You said my own.
05:02You have a child.
05:08He's two.
05:09His name is Cody.
05:10And I really need this job.
05:12This is the fifth place I've tried.
05:14And every time they look at me like...
05:17Like I'm a problem.
05:20I don't care what happened.
05:21I care what you do from now on.
05:23You show up.
05:24You work.
05:25You don't let anyone tell you what you can or can't be.
05:28And you're hired.
05:29You start tomorrow.
05:31You're serious?
05:32Dead serious.
05:35Morning.
05:42Some of you came from places you don't want to talk about.
05:44That's fine.
05:45You don't have to.
05:46All you have to do is what you did to survive.
05:49And get paid for it this time.
05:50We clean.
05:52We build.
05:53We don't apologize for who we are.
06:08You got this.
06:21You're here for the...
06:23The Grayson Properties custodial bid.
06:25Fresh start cleaning.
06:2822nd floor.
06:29Conference room C.
06:30Elevators on your right.
06:31Three, three, three, four, five.
06:38So...
07:03That's $82,000 a year, guaranteed 15% under market.
07:13Thank you, Keystone. Next, Metroshine.
07:17$79,000. We'll match any lower bid.
07:24Fresh Start Cleaning.
07:30I'm not going to give you a price. Not yet.
07:34I've spent the last seven years cleaning. Not for money, for survival.
07:39I know how to clean a bathroom that was last touched when the occupant gave up on their own life,
07:43and I know.
07:46You can hire the lowest bidder, but you can't hire someone to care.
07:49Fresh Start employs 12 women. Every single one has a child.
07:53Every single one has been told she can't make it.
07:55I don't have the lowest price. I have the only price that covers what we actually deliver.
07:59Cleaners who show up every day.
08:01No call-outs, no theft, no cutting corners.
08:03I won't undercut other companies. Not because I can't.
08:22Mr. Granson, we weren't expecting you this morning. I would have prepared the...
08:27It's fine.
08:29I'm not here for the building.
08:30I want to see the new cleaning crew.
08:32I want to see the new cleaning crew.
09:00Mr. Grayson.
09:02Why are you the one on the floor? You have 12 employees.
09:05Because they're watching. Every one of them.
09:08And if I can't get on my knees, I can't ask them to.
09:16You don't have to bid any more.
09:22The contract is yours. I'll have my office send the paperwork.
09:40So you started it yourself? Fresh start?
09:43From the ground up.
09:44Registered it.
09:45Rented the office.
09:46Hired the team.
09:47For the first month, I was cleaning 14 units a day myself.
09:5114 units.
09:51And you still made it to the bid meeting.
09:54I used to be married.
09:56You learned to do more with less.
10:02My father started Grayson Properties.
10:04He was an immigrant from Croatia.
10:06Came here with nothing.
10:08Drove a forklift for six years before he bought his first rental.
10:11When he died, he told me,
10:12the hardest thing in business isn't beating the competition.
10:15It's finding people who still work like they have nothing.
10:24I think he would have liked you.
10:30It's almost six.
10:32I had a four o'clock.
10:33I missed it.
10:35I didn't notice.
10:40This might be the longest business meeting I've ever had.
10:45Mine too.
11:01Wow.
11:03Is it too much?
11:05That's exactly right.
11:07You're exactly right.
11:09Shall we?
11:11Isn't she the cleaning lady from that little company Alex hired?
11:16She's my guest tonight.
11:18If there's a problem,
11:19you're welcome to take it up with me directly.
11:31You okay?
11:36I've been called worse.
11:41Next time someone calls you worse in front of me,
11:43I'll have them escorted out.
12:04My wife's name was Emily.
12:06She died four years ago.
12:09Skiing accident in Vermont.
12:12I was the one who suggested we take the trip.
12:14I didn't talk about it for a long time.
12:16My business partners didn't even bring it up after the funeral.
12:21It was this thing in the room,
12:22this thing I had to walk around every day.
12:25How did you start again?
12:29I didn't.
12:30Not for a while.
12:33Then one day I realized I'd spent four years being the man who lost his wife.
12:39And I didn't want to be that man anymore.
12:42Then I walked into a big meeting and saw a woman.
12:46And she walked into a room full of men
12:48who cost ten times what she did.
12:52And she made them all shut up.
13:00I don't know all of your past.
13:03But I know what I see.
13:05And what I see
13:07is someone who got back up.
13:12Claire,
13:13I haven't said this to anyone in four years.
13:15I want to be with you.
13:17Whatever your past is,
13:18I don't care.
13:19That's not who you are.
