00:00Secret shoppers?
00:01They sent people in to spy on us?
00:03What's next, cavity searches on the loading dock?
00:05Come on, Craig, it's no big deal.
00:07Companies do this kind of thing all the time.
00:09But it's not fair!
00:12How can I be expected to work hard
00:13if I don't even know they're watching me?
00:15I know, Craig.
00:16Employees seemed very capable, efficient, polite,
00:18personal hygiene was questionable.
00:20Questionable?
00:21What are they talking about?
00:22My height...
00:24slovenly?
00:27They think I'm slovenly?
00:29You're right, Lois, this is ridiculous.
00:31Apathetic, lazy, overweight?
00:33What planet are these people from?
00:37Hey, Lois.
00:37Mr. Fisher, I wanted to talk to you
00:39about that secret shopper report.
00:41I think that they must have come in on the day
00:42that my son Dewey tried to cook his own breakfast,
00:44and by the time I put out the fire...
00:45Lois, this is impersonal.
00:47Well, it's...
00:50It's not like I'm...
00:50Lois, there is nothing for you to freak out over.
00:55And we have people in the company with the skills
00:57and the experience to help you.
01:01Well, Lois, this is like gonna be so fun.
01:05You know, you have really pretty eyes.
01:07You shouldn't hide them behind no makeup.
01:09This is wrong.
01:10I do my job.
01:11I do my job well.
01:12I dress appropriately, and I am clean.
01:14That should be enough.
01:16Or you could be pretty.
01:18Put your chin up.
01:19What do they want from me?
01:20I take care of three kids.
01:22I rent a house.
01:22I work 38 hours a week,
01:24and they think I should look like some supermodel
01:26just to bring up some guy's rash ointment?
01:28You tell me how that's fair.
01:30You know, Lois, it's okay to be scared of change.
01:33I mean, my boyfriend freaked when I got my driver's license.
01:37Hi, Lois.
01:38I was at the coffee place
01:40and just thought I'd pick you up a latte.
01:42Thanks.
01:46What are you doing, Lois?
01:47You shouldn't be lifting those heavy boxes.
01:50I always do it.
01:51I'll take care of it.
01:53Hold it a second.
01:55You've watched me pick up boxes every day for four years.
01:58Suddenly now you want to help me?
02:00Why?
02:01I don't know.
02:01I just thought...
02:02No, you look me in the face and you tell me why.
02:05I don't know.
02:06I'm sorry.
02:07I'm just gonna go get lunch, okay?
02:12Can I get you anything?
02:15Hey, Lois.
02:16Listen, I'm real sorry to do this to you,
02:17but my brother got hockey tickets for tonight
02:19and I know I said I'd close up for you, but...
02:21Tom, I've already rearranged my schedule.
02:23Besides, I covered for you last week.
02:25Well, I'm sorry, Lois.
02:34Gee, Tom, I really don't know what to do.
02:38Isn't there any way at all
02:39you could be just a little late for your game?
02:43Well, I guess so.
02:44Thanks.
02:50Hey, Lois.
02:52I just want to thank you
02:53for the terrific job you've done this week.
02:56You have shown a marked improvement
02:57in both your performance and your attitude.
03:00That's nice of you to say, Mr. Fisher,
03:02but really, I haven't done anything different.
03:04There's that great attitude.
03:06Anyhow, I think we're going to have an opening
03:08pretty soon in customer service.
03:09Really?
03:10It wouldn't be much of a raise in pay,
03:12but you wouldn't have to work any more late nights.
03:14That would be great.
03:15Now, you would have to dress up your appearance a little.
03:20Excuse me?
03:21You know, just a little more feminine.
03:24More feminine?
03:25Well, you're on the right track.
03:27Just a little more.
03:32Uh, can I let you know tomorrow?
03:34Sure thing.
03:45Damn.
03:50Hi.
03:51Hello.
03:54Can I help you?
03:55I don't know, maybe.
03:57What'll it cost me?
03:58What?
03:59Is it cheaper if we use my car,
04:01or do we have to get a room?
04:04You think I'm a hooker?
04:06No.
04:06You do.
04:08You think I'm a hooker?
04:14Come with me.
04:16A prostitute.
04:17This guy was convinced I was a prostitute.
04:20You know, ever since I got your stupid report,
04:22I have been feeling like everything I ever believed in was wrong.
04:26Well, I think this little incident
04:27gives both of us a much-needed clarity.
04:30I'm gonna go home now.
04:31I'm gonna wash my face.
04:32And when I come to work tomorrow,
04:34I'm gonna do the same extraordinarily good job
04:36I've been doing all these years.
04:37I'm going to do it in my 99-cent mascara,
04:40and if the mood strikes me, a hair clip, and that's it.
04:43And if that's not good enough for you, so be it.
