00:11Hello, how can I help you today?
00:19Ever wonder if your AI assistant is actually human?
00:23Meta's new Muse app is making headlines for its secret human concierge feature.
00:29Muse, Meta's personal superintelligence, has exploded in popularity,
00:35racking up over 2.5 million downloads on the U.S. app charts in just two weeks.
00:40The agent promises to autonomously handle tasks like booking haircuts,
00:46checking store stock, or getting quotes from contractors, all on your behalf.
00:50It sounds seamless. Tell Muse to make a call, and the AI handles the conversation,
00:56providing you with a full transcript afterward.
00:59But there's a catch.
01:01Internal company reports reveal that human contractors were quietly stepping in to handle some of those phone calls.
01:08Meta was hill-climbing AI calling.
01:12Using humans boosted success rates to between 95% and 98%,
01:17far outperforming the AI's autonomous attempts alone.
01:20This didn't sit well with employees.
01:23They flagged major privacy concerns,
01:26fearing that sensitive user information could be exposed to these call center contractors.
01:31A Meta vice president admitted the test was a miss due to lack of disclosure,
01:36and the company has since rolled back the feature.
01:39This isn't new territory for Meta.
01:42Remember M?
01:44A decade ago, roughly 70% of that Facebook Messenger assistance tasks were actually done by humans.
01:51Meta says the goal is to implement safety protections before a public release.
01:57They promise to only roll it out with proper disclosures.
02:00As the race for the ultimate personal AI heats up,
02:04the line between machine efficiency and human assistance remains a delicate, evolving balance.
02:14For more information, please visit www.m?
02:16B.M.
02:16B.J.
02:22And if you want to check the information, please ha supportive,
02:23If you enjoyed this video, please like, share, and subscribe for more content like this.
02:28See you in the next one!
Comments