00:00To unlock encrypted live streams or remove the video encryption lock in the HiConnect app,
00:05you must enter the verification code set during your device setup or disable the encryption feature
00:10in your device settings. Method 1. Find and enter the verification code. If you see a padlock icon
00:17and are asked for an encryption password, this is the verification code generated when platform
00:22access was enabled on your recorder. Go to your physical DVR NBR monitor screen and log into the
00:28main menu using your admin password or patent. Click on configuration. Select the network tab
00:33from the side or top menu. Click on platform access or HiConnect. Locate the verification code field.
00:39Click the iReveal icon or edit icon to see the six character code. Open the HiConnect app on your
00:45phone. Tap the locked camera stream and enter this exact code to unlock it. Method 2. Turn off image
00:51and video encryption in the app. If you want to permanently disable the encryption requirement
00:55so it stops asking for a code. Open the HiConnect app and go to your device list. Access the settings
01:01page for your device by tapping the gear icon or sliding the device name to the left and tapping settings.
01:07Find the toggle for image and video encryption. Tap the switch to turn it off. Enter the security code
01:13sent to your registered mobile number or email address to confirm the change. Tap OK to disable encryption.
01:19When that's the full picture. If this saved you a search, hit like and subscribe. One clear answer
01:24every day. See you in the next one.
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