00:00Newport City Council warns residents to be careful using AI in complaints, noting inaccurate information, and says council may use
00:08AI to draft replies.
00:11An Ipsos poll shows 58% of Britons have tried AI and 35% use it weekly, and the council
00:18reminds residents they remain responsible for submissions.
00:21Council officials state that AI will only support limited administrative tasks like drafting correspondence while officers continue to assess, investigate,
00:30and decide every complaint themselves.
00:33The council confirms it remains committed to openness and fairness in handling complaints, ensuring AI supports but never replaces human
00:41oversight and final accountability.
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