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  • 2 days ago
iOS 27 beta 5 makes Siri look less like a feature and more like a staffing decision for support teams. Bloomberg reported that Apple is comparing its upgraded Siri with ChatGPT, raising the pressure on agents handling repetitive questions. Refunds, angry escalations, and edge cases may survive—but how many junior agents does Apple still need? Pick a side in the comments: harmless upgrade or the first cut?

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Transcript
00:00Siri isn't harmless to support agents.
00:03Support teams feel this first, fewer junior agents handling repetitive questions, more exceptions pushed upward, Bluemerg.
00:12Calm reported Apple is comparing upgraded Siri with new chat GPT.
00:18Refunds and angry escalations still need judgment.
00:23Is Siri harmless to support agents or the first cut?
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